Customer Experience and Optimization Manager

Job overview

The Customer Experience and Optimization Manager is an onsite, full-time role listed in Philadelphia, PA, with travel throughout Louisiana required 75% of the time and occasional overnight stays. Compensation is not specified. Sharps Medical Waste Services provides medical waste services to healthcare facilities and commercial partners.

What you'll do

• Build customer relationships
• support site audits for regulated medical waste compliance
• analyze data and prepare customer presentations
• train customers on waste segregation, safety, and compliance
• identify operational improvements and cost efficiencies
• monitor satisfaction and retention
• support quarterly business reviews, account growth, and new account implementations
• and document site visits and recommendations.

What we're looking for

Skills & competencies

full-time

customer experience

optimization

account management

medical waste services

compliance

site audits

customer training

operational improvement

philadelphia pa

sharps medical waste services

75% travel

Work arrangement

• Weekend coverage required

Why this role

The posting describes a multi-site customer role with travel throughout Louisiana 75% of the time, despite the listing location in Philadelphia.

About the employer

Sharps Medical Waste Services is hiring for this role. Industry: Hazardous Waste Treatment and Disposal. Sector: 56.