Senior Customer Service Specialist

Job overview

The Senior Customer Service Specialist role begins onsite in the St. Louis, MO area for an estimated four to five weeks of training, then transitions to remote work. Compensation is not specified. The role supports a major system implementation at a financial services firm and its branch network. The specialist handles high-volume inbound calls from branch associates learning new technology, answers questions, explains systems, and provides reliable solutions. The role helps callers navigate the rollout while meeting established call-quality and efficiency expectations.

What you'll do

• Handle 50–60 inbound calls per day
• answer questions and requests related to a new system implementation
• provide branch associates with clear information and support
• educate callers on new systems and technology
• meet call-quality and efficiency expectations
• partner with teammates for coverage
• participate in monthly department meetings and periodic training.

What we're looking for

Skills & competencies

senior customer service specialist

saint louis mo

sbs creatix

remote after training

onsite training

monday–friday

8 a.m.–5 p.m. cst

call center

inbound calls

financial services

system implementation

branch support

Work arrangement

• Weekend coverage required

Why this role

The posting requires at least three years of call center experience and high-volume contact center experience, plus a high school diploma. The schedule is Monday–Friday, 8:00 a.m.–5:00 p.m. CST; overtime is not expected. Local candidates only.

About the employer

SBS Creatix, LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.