Hotel Front Desk Supervisor

Job overview

The Hotel Front Desk Supervisor is an onsite role in Huntersville, NC. Compensation is $18–$19 per hour. Residence Inn Lake Norman is hiring an experienced, hands-on supervisor to support hotel front desk operations. The supervisor assists the general manager with daily operations and helps front desk associates deliver efficient guest registration, checkout, and telephone service. Training, issue resolution, cash controls, and reporting support consistent guest service and hotel procedures.

What you'll do

• Work alongside front desk associates on guest registration, checkout, and telephone service
• support guest experience standards
• address training or performance deficiencies
• prepare and publish required reports
• supervise employee training and motivation
• control front desk cash transactions and personal bank
• follow guest check-in and security procedures and report suspicious activity
• resolve customer issues and complaints
• assist the GM with interviewing and selecting potential hires.

What we're looking for

Skills & competencies

hotel front desk supervisor

guest registration

guest services

front desk operations

staff training

cash handling

hotel reservations

huntersville nc

residence inn lake norman

$18–$19/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Daily pay access to up to 50% of earned wages after each shift.

Why this role

Requires flexibility to work any shift, weekdays, and weekends; first-, second-, and third-shift flexibility is required. High school diploma and 1–3 years of front desk associate experience are required; supervisory experience is preferred.

About the employer

Residence Inn Lake Norman is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.