Customer Success Manager

Job overview

The Customer Success Manager role is an onsite, full-time position in Atlanta, GA. Compensation is described as competitive based on experience, with no numeric amount specified. Incident IQ builds workflow management software for K-12 districts and supports more than 2,000 districts nationwide. The role helps K-12 customers realize value from the platform through onboarding, account management, product adoption, training, and renewal support. Customer feedback and coordination with internal teams help improve customer outcomes and inform product development.

What you'll do

• Manage renewals for assigned strategic accounts, including contracts, forecasting, and execution
• report on renewal performance and customer health
• develop strategies to improve renewals and reduce churn
• lead onboarding for add-on products
• coordinate handoffs with implementation and sales
• manage a portfolio of K-12 accounts and conduct regular check-ins
• educate customers on product features and best practices
• analyze usage data and recommend improvements
• deliver training sessions, webinars, and meetings
• represent customer feedback to product teams
• liaise with support to resolve issues.

What we're looking for

Skills & competencies

customer success manager

k-12 education

saas

account management

renewals

customer onboarding

product adoption

customer training

atlanta ga

incident iq

10% travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life insurance
• 401(k) match
• paid time off
• professional and personal development
• collaborative work environment.

Why this role

The posting lists 10% travel.

About the employer

Incident IQ is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.