Evening Hotel Guest Service Representative

Job overview

The Evening Hotel Guest Service Representative role is onsite in Madison, WI. Starting pay is $16.00 per hour; experienced candidates may qualify for a higher wage. The position supports guest services at Moxy Madison Downtown. The representative provides courteous service throughout the guest stay, handling reservations, check-in and checkout, payments, and guest requests. The role contributes to a positive guest experience and hotel operations by responding to concerns, maintaining accurate cash handling, and using sales techniques to support occupancy and revenue.

What you'll do

• Answer property phones
• make reservations
• check guests in and out
• process payments and maintain the cash drawer
• respond to guest requests and complaints
• resolve guest issues
• use the property management system and office equipment
• apply sales techniques to promote the property and maximize occupancy and revenue.

What we're looking for

Skills & competencies

evening hotel guest service representative

madison wi

moxy madison downtown

$16 per hour starting

evening shift

3pm-11pm

guest services

reservations

check-in and checkout

cash handling

weekends and holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Hotel discounts and complimentary stays at NCG Hospitality-managed hotels
• referral and incentive programs
• paid volunteer hours
• medical, dental, and vision coverage
• paid time off and sick time
• employee assistance program
• 401(k) with company match
• career development and educational assistance.

Why this role

Evening shifts are available from 3 p.m. to 11 p.m. Flexible availability is required Monday through Friday, weekends, and holidays. Customer service and accurate cash-handling experience are listed as qualifications.

About the employer

WI- Moxy Madison Downtown is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.