Debt Recovery Supervisor
Employment type
Full-time
Work setting
On-site
Location
Tampa, FL
Schedule
Day shift
Posted
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Job overview
The Debt Recovery Supervisor is a fully remote role based in Tampa, FL, with compensation not specified. This position supports the collections team at MCI Careers, a tech-enabled business services company. This role exists to oversee daily operations, lead a team of collections agents, and ensure recovery targets are met. The supervisor monitors performance metrics, provides coaching, and ensures all interactions remain compliant with regulatory requirements and company policies.
What you'll do
- Lead and coach collections agents
- conduct performance evaluations
- set targets and monitor KPIs
- manage daily workflow and call distribution
- conduct quality assurance reviews
- facilitate training
- analyze performance reports.
What we're looking for
- Skills & competencies
- full-timeremotetampa fldebt recoverysupervisorcollectionscall centerleadershipcompliancekpisno on-call
- Work arrangement
- Weekend coverage required
Benefits & perks
- Continuous learning and development opportunities.
Why this role
Leadership role in a fast-growing, tech-enabled business services organization.
About the employer
MCI Careers is hiring for this role. Industry: Collection Agencies. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Collection Agencies
- Occupation code
- 43-3011.00
You'll be redirected to the employer's application page.
Listing ID: 5447841b-d87d-425a-bc7d-032e0b17f859