Customer Experience Coordinator – Austin, TX (Arboretum)

Job overview

The Customer Experience Coordinator – Austin, TX (Arboretum) role is onsite in Austin, TX. Compensation is not specified. Veterinary Emergency Group’s stated mission is helping people and their pets when they need it most through emergency veterinary care. The coordinator shapes the customer experience before, during, and after hospital visits by managing communications, greeting customers, addressing concerns, and coordinating updates with doctors and the nursing team. The role also processes payments, discusses financial options and end-of-life decisions with compassion, and follows up after visits.

What you'll do

• Greet customers in person, by phone, and online
• oversee calls, emails, and texts and route urgent medical calls to a doctor
• provide personalized customer experiences
• listen and resolve concerns
• update nursing staff and doctors
• guide customers on financial options and end-of-life decisions
• process payments and protect personal and financial information
• follow up after visits
• capture special moments with permission.

What we're looking for

Skills & competencies

customer experience coordinator

austin tx

arboretum

veterinary emergency

customer communications

patient experience

payment processing

financial guidance

pet care

rotating nights

weekends

holiday availability

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) match, health and wellness benefits from day one, therapy or counseling access, possible equity eligibility after one year for eligible roles, learning and leadership programs, travel stipends for specified full-time credentialed or uncredentialed employees, paid parental leave, and flexible work schedules.

Why this role

The posting requires availability for nights, weekends, and holidays on a rotating or as-needed basis and describes a 24/7, 365-day hospital environment.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Freestanding Ambulatory Surgical and Emergency Centers. Sector: 62.