Senior Manager, Product Support

Job overview

The Senior Manager, Product Support role is remote and reports to the Director of Product Support in the Federal and Public Sector Customer Services department. The stated annual base salary range is $172,000–$215,000. Zscaler’s customer success organization provides hands-on support to help customers implement and use its cloud security technology. The manager leads technical support for complex product issues and customer escalations, while improving support processes and training. The role contributes to customer success, product adoption, and operational performance through team leadership and issue resolution.

What you'll do

• Lead senior technical support engineers resolving complex Zscaler product issues
• manage case- and account-level escalations with support teams and stakeholders
• drive support process improvements, training programs, and operational-efficiency initiatives.

What we're looking for

Skills & competencies

senior manager, product support

technical support

customer escalations

customer success

cybersecurity

support team leadership

process improvement

training programs

remote

zscaler

federal and public sector

u.s. citizenship required

$172,000–$215,000/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Health plans, vacation and sick time, parental leave, retirement options, education reimbursement, and in-office perks.

Why this role

Remote leadership role supporting Federal and Public Sector customers; U.S. citizenship is required for the assigned customer work.

About the employer

Zscaler is hiring for this role. Industry: Software Publishers. Sector: 51.