Remote Call Center Representative

Job overview

Remote Call Center Representative is a fully remote role for candidates who live and work in specified locations, primarily in Texas; the posting also lists Fort Lauderdale, FL. Pay is $16.61 per hour. The role supports public outreach for the federal government through Telesolv Consulting. The representative responds to public inquiries by phone, email, or chat, shares approved information, documents interactions, and escalates issues when needed. The work supports accurate, timely, and professional public service while following confidentiality and data-protection requirements.

What you'll do

• Respond to public inquiries using established protocols
• share approved and verified information
• handle inbound and outbound phone, email, and chat interactions
• document interactions
• stay current on procedures and FAQs
• collaborate with internal teams to escalate issues
• protect confidential information.

What we're looking for

Skills & competencies

remote call center representative

full-time

remote

texas residency required

fort lauderdale fl

customer service

public outreach

phone and chat support

$16.61/hr

public trust

u.s. citizen

telesolv consulting

Work arrangement

• Weekend coverage required

Why this role

Applicants must be U.S. citizens and hold or be able to obtain Public Trust clearance. The role requires availability for various shifts between 9 a.m. and 9 p.m. across U.S. time zones.

About the employer

Telesolv Consulting is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.