Customer Service Representative II

Job overview

The Customer Service Representative II role is onsite in Southfield, MI. Compensation is not specified. The position supports client programs for Employee Health Insurance Management Inc.

What you'll do

• Answer inbound calls courteously
• assess, prioritize, resolve, or escalate client issues
• document relevant information
• conduct outbound outreach for enrollment or refills
• manage multiple client programs
• train call-center new hires
• and perform related duties such as member reimbursements and ID card management. The posting requires at least two years of customer service experience and a high school diploma or equivalent.

What we're looking for

Skills & competencies

customer service representative ii

southfield mi

employee health insurance management

inbound calls

client support

issue resolution

enrollment outreach

refill outreach

call center

new-hire training

member reimbursements

id card management

Work arrangement

• Weekend coverage required

Why this role

The role includes training new call-center hires and supporting multiple client programs.

About the employer

Employee Health Insurance Management Inc is hiring for this role. Industry: Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds. Sector: 52.