Customer Service Coordinator, AwayTeam Travel

Job overview

The Customer Service Coordinator is an onsite, full-time role in Clearwater, FL. Compensation is not specified. AwayTeam Travel books hotel rooms for families and teams traveling to youth and amateur sports events through a customizable travel platform. Reporting to the Director of Lodging, the coordinator serves as a first point of contact for reservation support and helps manage event room blocks and hotel relationships. The role supports a responsive booking experience and helps improve AwayTeam services while coordinating with event owners, hoteliers, venue teams, and attendees.

What you'll do

• Support room-block coordination
• manage hotel partner and vendor relations
• create, cancel, and modify reservation requests
• investigate customer inquiries
• make outbound calls
• maintain room and reservation inventory and hotel assignments
• respond to telephone, email, and chat inquiries
• participate in event and lodging meetings
• review hotel RFPs
• monitor hotel pickup
• coordinate event promotion with Marketing
• report booking pace and event metrics
• provide onsite representation at select events, conferences, and sales meetings
• gather feedback on event performance.

What we're looking for

Skills & competencies

customer service coordinator

awayteam travel

clearwater fl

the sports facilities companies

full-time

lodging

hotel reservations

room blocks

hotel partner relations

customer support

event travel

booking metrics

on-site events

travel up to 30%

Work arrangement

• Weekend coverage required

Why this role

Travel up to 30% as needed. Experience in customer service, sales operations, and the hotel or travel industry is required; a bachelor’s degree in hospitality, travel/tourism, business administration, or a similar field is preferred.

About the employer

The Sports Facilities Companies is hiring for this role. Industry: All Other Travel Arrangement and Reservation Services. Sector: 56.