Guest Relations Associate, Service

Job overview

The Guest Relations Associate, Service role is an onsite, full-time position in Mishawaka, IN. The posting lists compensation of $18–$22 per hour and requires Friday and Saturday availability, with Sundays off. Jordan Ford is part of Sonic Automotive and describes its focus as treating guests well and supporting employee growth. The associate responds to online service inquiries and generates service appointments for customers with new or pre-owned vehicles. The role supports a premium customer experience by managing inquiry flow, maintaining accurate CRM records, and tracking customer interest and feedback.

What you'll do

• Respond to internet inquiries professionally and accurately
• enter customer inquiry data into the CRM
• generate service appointments
• conduct phone surveys about customer preferences and service quality
• use lead management tools
• prepare reports and documentation
• perform cashier duties when requested.

What we're looking for

Skills & competencies

guest relations associate

service department

customer inquiries

service appointments

crm

lead management

phone surveys

mishawaka in

jordan ford

sonic automotive

$18–$22/hr

friday availability

saturday availability

sundays off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• HSA
• 401(k)
• paid time off
• training
• opportunities for internal advancement
• special benefits for purchasing or leasing a car
• personal automotive concierge service.

Why this role

Friday and Saturday availability is required; Sundays off. A valid driver’s license and good driving record are required.

About the employer

Sonic Automotive is hiring for this role. Industry: New Car Dealers. Sector: 44.