Platform Innovation Specialist, Restaurant Onboarding

Job overview

The Platform Innovation Specialist role is onsite in Detroit, MI; compensation is not specified. The posting describes work supporting DoorDash’s merchant experience through platform onboarding and digital tools. The role helps restaurant merchants adopt the platform by developing onboarding approaches, training staff, and overseeing digital ordering and SaaS tool implementation. It also identifies workflow improvements and supports merchant use of the platform.

What you'll do

• Engage restaurant merchants to improve their platform experience
• develop and execute onboarding strategies
• train merchant staff on platform and digital tools
• create training materials
• oversee implementation of digital ordering and SaaS tools
• identify workflow improvements
• collaborate across departments.

What we're looking for

Skills & competencies

platform innovation specialist

restaurant onboarding

merchant experience

digital ordering

saas tools

training

workflow improvement

detroit mi

doordash

customer support

hospitality

travel to merchants

Work arrangement

• Weekend coverage required

Why this role

Spanish fluency is a plus, and point-of-sale system experience is beneficial. The posting requires a reliable vehicle and valid driver’s license and describes travel to onboard restaurants.

About the employer

Abacus Service Corporation is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.