Intern Help Desk Technician

Job overview

The Intern Help Desk Technician role is onsite at Watchfire’s facility in Danville, IL, and compensation is not specified. The help desk team supports customers, dealers, and end users with technical assistance for Watchfire products. The intern provides technical support and training related to installation, service, maintenance, and software operation, while helping resolve customer issues and improve support documentation. The role may also involve special software or engineering assignments and occasional weekend help desk support.

What you'll do

• Provide technical support to customers, dealers, and end users, focusing on quality and first-call resolution
• help improve the web-based knowledge base
• maintain detailed records of service and support calls, emails, and chats
• perform special software and engineering assignments as required
• provide occasional weekend on-call or remote help desk support
• interact occasionally with design and engineering teams.

What we're looking for

Skills & competencies

intern help desk technician

technical support

help desk

networking

electronics

customer support

software support

knowledge base

onsite

danville il

watchfire signs

technical degree in progress

occasional weekend on-call

Work arrangement

• Weekend coverage required

Why this role

Applicants must be pursuing at least an associate-level technical degree or military equivalent and must have been enrolled full-time in the current semester; new graduates remain eligible. The posting requires networking fundamentals and basic electronics coursework and states that work authorization sponsorship is not available.

About the employer

Watchfire Signs LLC is hiring for this role. Industry: Sign Manufacturing. Sector: 33.