Business Process Analyst (Voice)
Compensation
$10 – $13 /hr
Employment type
Full-time
Work setting
On-site
Location
San Antonio, TX
Schedule
Day shift
Posted
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Job overview
The Business Process Analyst (Voice) role is onsite in San Antonio, TX, with compensation of $10–$13 per hour. The role supports phone-based collections for USAA product lines, helping members address delinquent accounts. The analyst assesses members’ financial circumstances, identifies causes of delinquency, and works toward payment arrangements and account resolution. Accurate records, careful account verification, and compliance with collections requirements support effective service and responsible collections.
What you'll do
- Engage with members by phone about delinquent accounts
- assess circumstances and explore payment options or financial assistance
- negotiate payment arrangements within established guidelines
- maintain interaction and collection records
- manage inbound and outbound calls and account verification
- meet collections performance standards and comply with applicable laws and regulations.
What we're looking for
- Skills & competencies
- business process analystvoicecollectionsbank collectionsinbound callsoutbound callsfull-timesan antonio txartech llc$10–$13/hrcustomer servicepayment arrangements
- Work arrangement
- Weekend coverage required
Why this role
100% phone-based member interactions; bank collections calling experience is required.
About the employer
Artech LLC is hiring for this role. Industry: Commercial Banking. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Commercial Banking
- Occupation code
- 13-1111.00
You'll be redirected to the employer's application page.
Listing ID: 53877d5c-f75a-4eb1-9dd0-4dfbc0c86190