Customer Service — Supply Order Support Specialist

Job overview

The Customer Service — Supply Order Support Specialist role is listed in New Berlin, WI. Compensation is not specified; the posting describes pay as competitive. The role supports incoming customer order inquiries for Konecranes, a global provider of material handling solutions. The specialist helps customers obtain timely, accurate responses about orders, including confirmations, tracking, and returns. The role coordinates with internal stakeholders and departments to resolve inquiries and complaints.

What you'll do

• Provide professional customer service across varied scenarios
• monitor and manage the central inbox for incoming inquiries
• communicate across departments to deliver customer solutions
• manage customer complaints and take appropriate service measures
• respond to order questions about confirmations, tracking status, and returns.

What we're looking for

Skills & competencies

customer service

supply order support specialist

order inquiries

order tracking

returns

customer complaints

sap

new berlin wi

konecranes

competitive salary

medical and dental

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision
• 401(k) match from day one
• identity theft protection
• accident and travel insurance
• vacation and sick leave.

Why this role

The posting requests knowledge of SAP or equivalent business systems and a bachelor’s degree and/or at least three years of relevant customer service experience.

About the employer

Konecranes is hiring for this role. Industry: Overhead Traveling Crane, Hoist, and Monorail System Manufacturing. Sector: 33.