Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Houston, TX, with compensation of $14.75–$15 per hour. The position supports guest services at Hyatt Place Houston Downtown and helps create a welcoming hotel experience.

What you'll do

• Greet guests
• process check-ins and check-outs
• manage reservations, room assignments, and requests in the property management system
• answer calls and provide local information
• address guest concerns
• recognize World of Hyatt members
• process payments and maintain accurate accounts
• coordinate with hotel departments
• maintain the front desk and lobby
• follow safety, security, and emergency procedures.

What we're looking for

Skills & competencies

front desk agent

houston tx

hyatt place houston downtown

full-time

$14.75–$15/hr

guest services

hotel front desk

check-in and check-out

reservations

guest accounts

weekend work

hospitality

Work arrangement

• Weekend coverage required

Why this role

High school diploma or equivalent is required. The schedule may include mornings, evenings, weekends, and holidays; previous hotel front desk or customer service experience is preferred.

About the employer

Hyatt Place Houston / Downtown is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.