Automotive Service Department Manager

Job overview

The Automotive Service Department Manager role is onsite in Victor, NY. Compensation is described as a competitive base with a monthly performance bonus; numeric compensation is not specified. The role leads the Victor Chrysler Dodge Jeep Ram service department. The manager oversees service operations and staff, works toward department goals, and coordinates with the Parts Manager to support timely parts availability. The role also ensures repairs are completed properly and promptly, customers receive updates, warranty submissions are managed, and the department meets safety and regulatory requirements.

What you'll do

• Oversee technicians, service advisors, detailers, and the service lane
• forecast department goals
• coordinate parts turnaround
• ensure proper and timely vehicle diagnosis and service
• communicate repair status to customers
• resolve complaints
• manage warranty submissions
• conduct department and safety meetings
• support training, compliance, and employee development.

What we're looking for

Skills & competencies

automotive service manager

victor auto group

victor ny

full-time

service department

dealership operations

customer relations

warranty management

team leadership

technician support

monthly bonus

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive base and monthly performance bonus, healthcare and dental insurance options, 401(k) with company match, paid vacation, and accrued sick time.

Why this role

Competitive base and monthly performance bonus; healthcare, medical and dental insurance options; 401(k) match; paid vacation and accrued sick time.

About the employer

Victor Auto Group is hiring for this role. Industry: General Automotive Repair. Sector: 81.