Guest Service Representative

Job overview

The Guest Service Representative role is onsite in Lenoir City, TN, with part-time shifts from 4 p.m. to 11 p.m. Compensation is not specified. The hotel team’s mission is to deliver friendly behavior and high-quality service and value to guests. The representative manages front-desk interactions and shift procedures, helping guests check in and out, answering questions, and resolving concerns. Accurate cash handling, room-status updates, and end-of-shift balancing support smooth hotel operations.

What you'll do

• Greet guests and perform check-in and check-out
• follow cash and credit-card procedures
• review room availability, departures, and credit-limit exceptions
• update housekeeping room status
• balance daily activity and complete cashier shift changes
• explain promotions and amenities
• respond to guest inquiries and complaints
• document guest accidents
• work shifts that may include evenings, weekends, and holidays.

What we're looking for

Skills & competencies

guest service representative

hotel front desk

guest check-in

guest check-out

customer service

cash handling

room status

lenoir city tn

hampton inn

evening shift

4 p.m.–11 p.m.

part-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, dental, 401(k), earned-wage access, vacation, sick time, holiday pay, bonus opportunities, brand-specific employee discounts, disability insurance, and life insurance.

Why this role

Part-time shifts are 4 p.m.–11 p.m.; one year of hospitality experience and customer-service experience required; cash and credit-card handling experience required.

About the employer

Hampton Inn Knoxville/Lenoir City, TN is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.