Front Office Supervisor

Job overview

The Front Office Supervisor role is onsite in Phoenix, AZ. Compensation is not specified. The supervisor supports the hotel’s daily front desk operations and reports to the Front Office Manager. The role helps deliver smooth check-in and check-out experiences by guiding front desk staff, managing reservations and shift coverage, and addressing guest concerns. It contributes to a welcoming and efficient hotel front office.

What you'll do

• Support daily front desk operations
• supervise front desk agents
• manage guest reservations
• address guest concerns
• assist with staff training, scheduling, and shift coverage
• help maintain smooth check-in and check-out experiences.

What we're looking for

Skills & competencies

embassy suites phoenix downtown north

phoenix az

front office supervisor

hotel operations

front desk

guest reservations

guest service

staff supervision

flexible schedule

evenings

weekends

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k) with guaranteed 4% match
• paid time off and holidays
• hotel and food and beverage discounts
• access to earned wages before payday.

Why this role

The posting describes career growth opportunities across the hotel management company’s nationwide portfolio.

About the employer

Embassy Suites Phoenix Downtown North is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.