Customer Care Representative

Job overview

The Customer Care Representative is remote for applicants in Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Minnesota, Nevada, New Mexico, Ohio, Tennessee, Utah, or Wyoming. Compensation is not specified. Golden Customer Care provides customer support for health, wellness, beauty, and pet brands. The representative handles customer questions and concerns about products, shipping, billing, and orders, using multiple systems to research issues and document resolutions. The role supports customer satisfaction and retention through accurate, helpful service and consultative product conversations.

What you'll do

• Use multiple systems to resolve inquiries
• research and explain solutions to customer problems
• address complaints
• discuss relevant offers and subscription retention when applicable
• update customer information and account records
• fulfill orders and answer order-status and shipping questions
• meet contact center performance metrics
• share customer feedback with management
• follow communication procedures and policies.

What we're looking for

Skills & competencies

customer care representative

remote

customer service

contact center

order support

billing inquiries

shipping support

customer retention

product recommendations

golden customer care

remote eligible states

paid virtual training

employee stock ownership plan

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance for employee-only plans at no cost, dependent premium coverage, employee stock ownership plan, 401(k) match up to 3.5%, paid vacation and sick time, holidays, internet reimbursement, and virtual and in-person events.

Why this role

Remote contact-center work includes customer support and consultative retention conversations.

About the employer

Golden Customer Care is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.