Customer Success Specialist

Job overview

The Customer Success Specialist role is hybrid in Raleigh, NC: Sunday is remote, and Monday through Thursday are in the office. Pay is $20 per hour, plus monthly bonus potential and commissions. Air Experts Heating, Cooling and Plumbing serves its community and emphasizes customer service. The specialist manages incoming digital customer requests, coordinates appointments, and records interactions in CRM systems. The role supports customer retention and satisfaction by directing inquiries to the right teams, following up on service needs, and helping improve digital processes.

What you'll do

• Monitor and triage customer requests from email, website forms, and digital platforms
• respond to inquiries or direct them to the appropriate team
• conduct retention outreach to schedule priority calls and maintenance visits
• manage online appointments using digital tools and CRM systems
• document customer interactions
• collaborate with internal teams to resolve issues
• identify opportunities to improve satisfaction and digital processes.

What we're looking for

Skills & competencies

customer success specialist

digital customer support

customer retention

appointment scheduling

crm

servicetitan

hybrid

raleigh nc

air experts

sunday–thursday

9:30 a.m.–6:30 p.m.

$20 per hour

monthly bonus potential

commissions

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision plans
• HSA with company contribution
• life and disability insurance
• 401(k) with company match
• paid time off and holidays
• employee discounts
• referral program
• ongoing training and development.

Why this role

Sunday–Thursday, 9:30 a.m.–6:30 p.m.; Sunday is remote and the other days are in office. ServiceTitan experience is preferred.

About the employer

Air Experts Heating, Cooling, LLC is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.