Account Manager — United States

Job overview

The Account Manager role is fully remote in the United States, with the Midwest or East Coast preferred. Compensation is not specified. DoiT provides cloud technology, services, and expertise to help organizations use cloud platforms for business growth and efficiency. The account manager develops existing customer relationships, identifies opportunities to expand engagement, and works with cloud vendor teams to support customer growth and retention. The role also coordinates escalations, gathers customer feedback, and helps align DoiT’s products and services with customer needs.

What you'll do

• Develop knowledge of DoiT’s business, cloud management platform, support, services, and customer needs
• own customer communications and vendor-team relationships
• resolve customer support escalations
• negotiate long-term commitments
• identify new workload and cost-optimization opportunities
• maintain regular customer contact
• gather and share customer feedback with engineering
• conduct quarterly customer reviews
• work with cloud vendor sales representatives.

What we're looking for

Skills & competencies

account manager

customer success

cloud technology

cloud management

customer retention

account growth

cost optimization

remote us

doit

aws

google cloud

microsoft azure

unlimited vacation

home office allowance

Work arrangement

• Weekend coverage required

Benefits & perks

• Unlimited vacation
• flexible working options
• health insurance
• parental leave
• employee stock option plan
• home office allowance
• professional development stipend
• peer recognition program.

Why this role

Fully remote role; the posting identifies the United States as the work scope and prefers candidates in the Midwest or East Coast.

About the employer

DoiT is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.