Team Leader — Pret A Manger

Job overview

The Team Leader role is in person in Chicago, IL, at 500 W Madison Street, with compensation of $21.50 per hour plus a Mystery Shopper bonus and tips. The role leads shop shifts and supports Pret A Manger’s food, coffee, and guest service operations. The Team Leader coaches team members, maintains food and service standards, and coordinates shop operations during each shift. The role supports shop goals through team development, guest service, sales, and safe, clean operations.

What you'll do

• Run shifts
• coach and train team members on food preparation, barista skills, guest service, and standards
• maintain food quality and availability
• oversee stations and safety checks
• handle guest concerns
• support inventory, shift reports, and shop goals.

What we're looking for

Skills & competencies

team leader

chicago il

pret a manger

shift leadership

team coaching

food preparation

barista skills

guest service

food safety

nyc food handler card

$21.50/hr

mystery shopper bonus

tips

Work arrangement

• Weekend coverage required

Benefits & perks

• Mystery Shopper bonus
• tips
• paid time off
• free breakfast and lunch while working
• health, dental, and vision benefits for full-time employees
• child bonding leave
• training and development
• transit program
• FSA and HSA options
• pet insurance.

Why this role

The posting requires in-person availability for 30+ hours and a New York City Food Handler Card. The Mystery Shopper bonus is up to an extra $1 per hour; tips are also listed.

About the employer

Ogilvie Chicago | Pret A Manger is hiring for this role. Industry: Full-Service Restaurants. Sector: 72.