Customer Service Manager – State Farm Agent Team

Job overview

The Customer Service Manager – State Farm Agent Team role is based in Gulfport, MS, with an onsite arrangement. The stated salary is $60,000–$70,000 per year. The manager oversees office operations and customer service for E.J. Roberts’s State Farm agency. The role leads and supports the team, resolves escalated customer issues, and maintains efficient office workflows. It also contributes to agency growth by coordinating appointments, generating leads, marketing products, and collaborating with the agent on business strategies.

What you'll do

• Manage office operations and workflow
• handle escalated customer complaints
• provide team leadership, training, and mentorship
• oversee customer interactions and support quality
• ensure compliance with State Farm policies and procedures
• collaborate with the agent on business strategies
• generate leads, coordinate appointments, and market products and services.

What we're looking for

Skills & competencies

customer service manager

office operations

team leadership

customer support

complaint resolution

insurance products

gulfport ms

state farm agent

$60k–$70k per year

health insurance

401(k) matching

profit sharing

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid holidays
• performance-based bonus
• paid time off
• training and development
• health insurance
• profit sharing
• 401(k) matching
• advancement opportunities.

About the employer

E.J. Roberts - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.