Player Development Administrator

Job overview

The Player Development Administrator role is onsite in Cleveland, OH, and compensation is not specified. The position supports JACK Cleveland Casino’s casino marketing and Player Development Host Team. This role coordinates guest programs and related logistics, helping ensure promotions, VIP experiences, and partner arrangements are delivered accurately and smoothly. It also maintains records and reporting in support of internal controls and gaming regulations.

What you'll do

• Manage hotel room-block reservations, inventory, and invoices
• coordinate OPTX queries, reports, lists, and task assignments
• relay promotional rules to the Player Development Host Team
• track event tickets and Stay & Play packages
• coordinate restaurant voucher redemptions and reimbursements
• support Asian Casino Marketing events and promotions
• maintain records and reports
• communicate with hosts, hotel partners, and vendors.

What we're looking for

Skills & competencies

player development

casino marketing

vip guest programs

hotel reservations

promotions

event tickets

guest experience

cleveland oh

jack cleveland casino

ohio gaming license

Work arrangement

• Weekend coverage required

Why this role

Requires 1–2 years of casino/hotel, customer service, host, or account-management experience; must be able to obtain an Ohio Gaming Occupational License. Varied shifts, weekends, and holidays may be needed.

About the employer

JACK Cleveland Casino LLC is hiring for this role. Industry: Casinos (except Casino Hotels). Sector: 71.