IT Service Desk and Support Manager

Job overview

The IT Service Desk and Support Manager role is onsite at the assigned site in the 80011 area of Colorado; compensation is not specified. The manager supports end users and manufacturing operations across the organization. The role leads service-desk teams while providing hands-on technical support and serving as the local escalation point for complex or business-critical issues. Reliable, secure support and coordination with IT, manufacturing, engineering, cybersecurity, and business leaders help minimize downtime and disruption.

What you'll do

• Lead service-desk and support teams across locations
• manage workload, escalations, staffing, service levels, and performance
• establish consistent support processes
• coach team members
• troubleshoot hardware, software, applications, networks, printers, and endpoints
• support production-impacting issues
• incorporate cybersecurity and compliance controls
• coordinate incident response and corrective actions
• manage vendors, documentation, and service reporting.

What we're looking for

Skills & competencies

it service desk manager

onsite

colorado 80011

ostechnical

team leadership

end-user support

manufacturing support

cybersecurity

itil

incident management

service levels

on-call availability

Work arrangement

• Weekend coverage required

Why this role

Requires five years of IT support or service-desk experience and three years leading or managing IT support personnel. The role may occasionally require after-hours or on-call availability for business-critical incidents.

About the employer

OSTechnical is hiring for this role. Industry: Facilities Support Services. Sector: 56.