Assistant Manager, Contact Center

Job overview

The Assistant Manager, Contact Center role is onsite in Bridgeport, WV, with compensation of $67,156.36–$83,945.46 per year. Justice Federal Credit Union serves members through its contact center. The assistant manager supports daily contact center operations and oversees member and employee experiences. The role develops staff, monitors performance, manages scheduling and queues, and reviews member communications to support consistent service and operational efficiency.

What you'll do

• Lead and manage staff through coaching, training, professional development, and performance management
• analyze contact center key performance indicators and provide management with recommendations
• supervise workforce scheduling and queue management
• review member-related communications for compliance with procedures and quality guidelines.

What we're looking for

Skills & competencies

assistant manager

contact center

member service

staff coaching

workforce management

queue management

performance indicators

bridgeport wv

justice federal credit union

$67,156–$83,945/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Voluntary life insurance, volunteer time off, flexible spending accounts, 12 paid holidays, paid time off, medical, dental and vision insurance, annual corporate bonus, retirement savings plans with 6% employer match, basic life insurance, disability insurance, and financial wellness benefits.

Why this role

Requires five to eight years of similar or related experience and at least three years of supervisory experience; a bachelor’s degree or recognized equivalent certification is required.

About the employer

Justice Federal Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.