Guest Service Agent

Job overview

The Guest Service Agent role is onsite in Ames, IA. Compensation is not specified. The position supports hotel guest services and coordinates with housekeeping and maintenance teams. The agent manages reservations and room assignments, welcomes and registers arriving guests, processes check-outs and payments, and responds to guest concerns. The role helps keep room status and service needs coordinated across hotel departments.

What you'll do

• Maintain vacancy, reservation, and room assignment information
• take reservations and explain cancellation procedures
• register guests and assign rooms
• coordinate room status with housekeeping and maintenance
• promote hotel services
• resolve guest complaints
• process check-outs and monetary transactions
• protect customer privacy.

What we're looking for

Skills & competencies

guest service agent

hotel front desk

reservations

room assignments

guest check-in

guest check-out

customer service

ames ia

g & g hospitality llc

housekeeping coordination

payment processing

Work arrangement

• Weekend coverage required

About the employer

G & G Hospitality LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.