Customer Service Coordinator, Field Service

Job overview

The Customer Service Coordinator, Field Service role is onsite in Smyrna, Tennessee. Compensation is stated as $18–$22 per year in the source listing. The role supports Garage Door Services, which serves homeowners throughout the Nashville area with garage door installation and repair. The coordinator keeps customers informed, service requests moving, and field teams supported. Accurate ticket and customer records, clear communication, and real-time issue resolution help move service requests from intake through completion while protecting customer trust and company interests.

What you'll do

• Enter service tickets, purchase orders, and customer information accurately
• communicate professionally with customers, builders, technicians, and team members
• help resolve customer and service issues in real time
• determine whether issues involve the company, another trade, or a third party
• explain next steps to customers
• support technicians and field operations with accurate information
• maintain detailed notes and documentation
• help move service requests from start to finish.

What we're looking for

Skills & competencies

customer service coordinator

field service

service coordination

customer communication

service tickets

purchase orders

dispatch

scheduling

garage door services

smyrna tn

onsite

$18–$22 per year

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Full benefits package including medical, dental and vision
• paid time off and holidays
• 401(k) with company match
• life and disability insurance
• training and growth opportunities.

Why this role

The posting seeks 1–2 years of customer service, service coordination, dispatch, scheduling, or administrative support experience in a professional or field-service environment. It specifies typing 50–60 words per minute with accuracy and reliable transportation for this onsite position.

About the employer

Windsor America is hiring for this role. Industry: Other Building Equipment Contractors. Sector: 23.