Customer Service Manager

Job overview

The Customer Service Manager role is onsite in Knoxville, TN, with local travel to Knoxville and Sevierville. The posting states a salary of $36,000–$45,000 per year, depending on experience, plus KPI bonuses of up to $6,000 annually. The role supports a growing Tennessee real estate team by coordinating the behind-the-scenes work for listings and client service. The manager keeps listing tasks moving and ensures clients, agents, and vendors stay informed. By tracking work through completion, coordinating listing logistics, and flagging problems early, the role helps create a smooth experience for clients and agents.

What you'll do

• Coordinate yard signs, lockboxes, and listing photography appointments
• send client introduction texts and updates
• keep agents, clients, and vendors aligned
• respond promptly
• track tasks to completion and flag problems early
• support a positive client experience for each listing.

What we're looking for

Skills & competencies

customer service manager

knoxville tn

sevierville

real estate

listing coordination

client updates

vendor coordination

monday–friday

9 a.m.–5 p.m.

$36,000–$45,000/year

kpi bonus

local travel

customer experience

Work arrangement

• Weekend coverage required

Why this role

The schedule is Monday–Friday, 9 a.m.–5 p.m. Requires at least one year in customer service, office administration, or operations; a real estate license is not required. Reliable transportation is required for local travel.

About the employer

Your Home Sold Guaranteed Realty - Kings of Real Estate Team is hiring for this role. Industry: Offices of Real Estate Agents and Brokers. Sector: 53.