TPA Service Specialist - TravelGuard

Job overview

Compensation is $59,000–$98,000 per year. The TPA Service Specialist role is a hybrid position based in Parsippany, NJ, with additional office locations in Schaumburg, IL, Addison, TX, and Maitland, FL. as a fixed salary, with a range of $59,900–$98,200 listed in the source, supporting Zurich North America's claims operations. This role exists to manage relationships with Third Party Administrators (TPAs) for travel insurance claims. The specialist ensures compliance with global claims policies, audits TPA performance, and resolves service issues to maintain high standards of customer experience and operational efficiency.

What you'll do

• Collaborate with CoverMore partners regarding TPA oversight.
• Audit TPA claim handling and ensure service level agreements are met.
• Review claims above TPA authority and manage appeals.
• Drive due diligence and contract development for new TPAs.
• Ensure alignment with Global Claims Policy.

What we're looking for

Skills & competencies

full-time

hybrid

parsippany nj

zurich

insurance

tpa

claims

travel insurance

operations

compliance

audit

$59k-$98k

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive pay, comprehensive benefits, short-term incentive bonus, merit increases

Why this role

Hybrid work model, 10% short-term incentive bonus eligibility, and leadership in risk management.

About the employer

Zurich Insurance Company Ltd. is hiring for this role. Industry: Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds. Sector: 52.