Manager, Call Center Operations

Job overview

The Manager, Call Center Operations works onsite in Charleston, SC, on a 40-hour scheduled workweek and day shift. Compensation is not specified. The role supports MUSC’s Patient Access Center within the Medical University Hospital Authority. The manager oversees daily call center operations and staff, promoting accurate service and customer satisfaction. The role monitors performance, quality, staff engagement, and workflows while improving operational efficiency and supporting organizational goals.

What you'll do

• Manage daily call center activities
• supervise Leads, Trainers, and Referral Management Specialists
• maintain performance, quality, customer satisfaction, and staff engagement
• evaluate and improve processes
• ensure compliance with policies and regulations
• collaborate with leadership on budgets and operational goals.

What we're looking for

Skills & competencies

call center operations manager

patient access center

healthcare operations

staff supervision

referral management

customer satisfaction

quality and kpis

charleston sc

musc

40 hours weekly

day shift

Work arrangement

• Weekend coverage required

Why this role

Reports to the Director, Call Center Operations (Ambulatory); 40 scheduled weekly hours; bachelor’s degree or equivalent work experience and seven years of progressive experience, including two years of management experience.

About the employer

MUSC is hiring for this role. Industry: General Medical and Surgical Hospitals. Sector: 62.