Entry-Level Triage Help Desk Technician

Job overview

The Entry-Level Triage Help Desk Technician role is listed in Marietta, GA, at the company’s Atlanta office. Compensation is $30,000–$32,000 per year. RCS Professional describes a managed IT services company serving small businesses in the New York metro and Georgia areas. The technician receives and triages help-desk requests, maintains ticket details, and coordinates with remote support staff and field engineers. The role helps clients receive timely support and provides a path toward senior technical, client-facing positions.

What you'll do

• Respond to phone and email help-desk requests through the ticketing system
• define ticket details including contact, location, issue type, severity, impact, and urgency
• learn client software and hardware
• coordinate with remote support and dispatch field engineers
• communicate with vendors
• maintain CRM and ticketing systems
• research issues as directed
• follow up on tickets through resolution.

What we're looking for

Skills & competencies

triage help desk technician

entry-level

managed it services

ticket triage

customer support

marietta ga

rcs professional

full-time

$30k–$32k/year

crm

field engineer dispatch

professional development

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• matching 401(k)
• subsidized individual and family health, dental, and vision insurance
• company-funded professional development and education allowances.

Why this role

Bachelor’s degree is preferred, and students are welcome; A+, Network+, or ITIL certifications are a plus.

About the employer

RCS Professional is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.