Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative role is onsite in Roseburg, OR. Compensation is described as base plus bonus, with no numeric amounts specified. The role supports a State Farm independent contractor agent’s office by helping customers with insurance questions and service needs. The representative builds customer relationships and provides accurate, timely assistance with insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing. Through needs-based conversations and follow-up, the role helps customers understand insurance options and supports the agency’s business growth.

What you'll do

• Establish customer relationships and follow up as needed
• respond to inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing
• use a customer-focused, needs-based process to explain insurance options
• and provide timely activity reports to the agent.

What we're looking for

Skills & competencies

chris hubbard state farm agency

customer service representative

insurance customer service

policy changes

claims support

billing questions

customer relationships

roseburg or

base plus bonus

licensing required

training provided

Work arrangement

• Weekend coverage required

Benefits & perks

• Base plus bonus
• paid time off, including vacation and personal/sick days
• valuable experience
• and advancement opportunities within the office.

Why this role

Insurance experience is not required; training is offered to the right candidate; property and casualty and life and health licenses must be obtained.

About the employer

Chris Hubbard - State Farm Agency is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.