Support Engineer II

Job overview

The Support Engineer II role is hybrid in Cincinnati, OH and Northern Kentucky, with onsite work every other Friday and occasional onsite assignments. Compensation is not specified. Path Forward IT provides managed IT services exclusively to the healthcare industry, supporting technology used in patient care. The engineer provides intermediate technical support through phone and ticketing channels, resolves assigned escalations, and helps maintain service levels and customer satisfaction. The role contributes to reliable client IT operations through troubleshooting, documentation, and coordination with clients and vendors.

What you'll do

• Document activities, projects, and tickets in the ticketing system
• hand off and document in-progress tickets before shift end
• monitor ticket queues
• escalate issues according to IT Glue documentation
• resolve assigned Level I escalations
• create or update IT Glue articles
• assist with ISP and vendor calls during service outages
• conduct onsite troubleshooting and client walkthroughs
• maintain call and ticket SLAs and customer satisfaction expectations
• participate in on-call weeks and company-wide outage responses
• travel up to 25–50% as assigned.

What we're looking for

Skills & competencies

support engineer ii

cincinnati oh

northern kentucky

path forward it

hybrid

it support

ticketing systems

active directory

vmware

hyper-v

microsoft 365

on-call

travel 25–50%

Work arrangement

• Weekend coverage required

Benefits & perks

• Nine paid holidays
• 401(k) with matching contributions
• medical, vision, and dental insurance
• life and disability insurance
• cell phone stipend
• three weeks of paid time off
• training and certifications.

Why this role

Requires availability for on-call weeks and company-wide outage responses; travel up to 25–50% as assigned. Technical proficiencies include Active Directory, VMware/Hyper-V, Windows servers, networking, Azure AD, and Microsoft 365.

About the employer

Path Forward IT is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.