Customer Experience Coordinator (Relief)

Job overview

The Customer Experience Coordinator (Relief) role is onsite in Tucson, AZ. Compensation is not specified. Veterinary Emergency Group's mission is to help people and their pets when they need it most through emergency veterinary care. The coordinator shapes the customer experience before, during, and after hospital visits. The role supports clear communication between customers and the medical team, handles payments and follow-up, and provides compassionate assistance during urgent and difficult situations.

What you'll do

• Greet customers in person, by phone, and online
• oversee calls, emails, and texts
• record details and route urgent medical calls to a doctor
• provide personalized service
• listen and resolve concerns
• update nurses and doctors on customer needs
• guide customers through financial options and end-of-life decisions
• process payments while protecting personal and financial information
• follow up after visits
• and capture special moments with permission.

What we're looking for

Skills & competencies

customer experience coordinator

relief

tucson az

veterinary emergency group

veterinary emergency

customer communications

pet care

payment processing

compassionate support

rotating nights

weekends and holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible work schedules, employee referral program, scrubs, company merchandise, and food in the workplace.

Why this role

Requires 2+ years of customer service experience and availability for nights, weekends, and holidays on a rotating or as-needed basis. The role is designated relief.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.