Customer Support Specialist — Mandarin, Merchant Onboarding
Compensation
$33 – $35 /hr
Employment type
Full-time
Work setting
On-site
Location
San Francisco, CA
Schedule
Day shift
Posted
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Job overview
The Customer Support Specialist — Mandarin, Merchant Onboarding role is onsite in Sunnyvale, CA. Compensation is $33–$35 per hour. IntelliPro provides talent acquisition and HR solutions; this role supports merchant onboarding and customer service operations.
What you'll do
- Provide customer support and solutions to merchant customers
- manage work orders through online chat, email, or hotline
- serve as a point of contact during merchant onboarding
- address complex business problems and complaints
- identify and report customer experience obstacles
- recommend platform improvements based on service cases and data
- use operational data to help adjust field strategies.
What we're looking for
- Skills & competencies
- customer support specialistmandarinmerchant onboardingsunnyvale caintellipro group$33–$35/hrbilingual english and mandarincustomer serviceonline chatemail supporthotlinesalesforce preferred
- Work arrangement
- Weekend coverage required
Benefits & perks
- Comprehensive benefits package, subject to eligibility.
Why this role
Requires a bachelor's degree or above, excellent English and Mandarin communication skills, and 1–2 years of support-center experience. Mandarin is preferred for communication with business partners in China. Salesforce experience is preferred. The posting describes a one-year contract with likely extension.
About the employer
IntelliPro Group Inc. is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Employment Placement Agencies
- Occupation code
- 43-4051.00
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Listing ID: 5221579f-f3f5-4108-a16a-4096d534d2c2