Contact Center Manager
Employment type
Full-time
Work setting
On-site
Location
Las Cruces, NM
Schedule
Day shift
Posted
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Job overview
The Contact Center Manager role is onsite in Las Cruces, NM. Compensation is not specified. MCI delivers customer experience, business process outsourcing, and cloud technology services across multiple industries. The manager oversees daily contact center operations to support service excellence, operational efficiency, and client satisfaction across campaigns. The role leads teams, monitors performance, and uses operational analysis and improvement initiatives to meet service goals.
What you'll do
- Manage staffing, performance, and service delivery
- lead and mentor team leaders, supervisors, and support staff toward KPIs and SLAs
- collaborate with clients on business needs and service goals
- analyze operational data and improve efficiency and customer satisfaction
- drive improvements in training, quality, and workforce management
- ensure compliance
- prepare and present performance reports.
What we're looking for
- Skills & competencies
- contact center managercontact center operationsbusiness process outsourcingteam leadershipstaffingservice deliverykpisslasclient satisfactionlas cruces nmmci careersfull-time
- Work arrangement
- Weekend coverage required
Why this role
The posting prefers a bachelor’s degree and asks for at least three years of contact center leadership experience, preferably in a BPO environment.
About the employer
MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 11-1021.00
You'll be redirected to the employer's application page.
Listing ID: 51d1f803-dc4d-4808-9e2c-fd9b69c6c3fb