Front Desk Agent

Job overview

The Front Desk Agent works onsite in Glouster, OH. Compensation is not specified; the posting describes it as competitive pay. The role supports guest accommodations at Burr Oak Lodge and Conference Center.

What you'll do

• Welcome guests, assign rooms, issue keys, and complete check-in and check-out tasks.
• Manage online and phone reservations, register guests, explain rates and amenities, verify payment information, respond to complaints, coordinate with housekeeping, maintain booking and payment records, confirm group reservations, arrange personalized services for VIPs and event attendees, and upsell services when appropriate.

What we're looking for

Skills & competencies

front desk agent

hotel guest services

check-in

reservations

guest relations

glouster oh

burr oak lodge

onsite

full-time

competitive pay (amount not specified)

hotel room discounts

career development

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical and dental insurance, paid time off, 401(k), life insurance, disability insurance, hotel room discounts, and ongoing training and career development.

Why this role

The posting seeks prior hotel front desk, receptionist, or similar experience, familiarity with hotel reservation software such as OnQ or Opera, and customer service experience. Benefits include hotel room discounts and ongoing training and career development.

About the employer

Burr Oak Lodge and Conference Center is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.