Bilingual Customer Service Representative, District of Columbia

Job overview

The Bilingual Customer Service Representative works onsite in the District of Columbia. Compensation is not specified. Verida coordinates non-emergency medical transportation services for consumers. The representative helps consumers access appropriate transportation by screening eligibility, gathering trip details, and scheduling the right service. The role supports accurate, courteous service and coordination among consumers, facilities, providers, and dispatch operations.

What you'll do

• Assist callers professionally
• conduct screening and eligibility functions
• obtain information to schedule transportation
• maintain knowledge of local transportation policies
• use trip scheduling and dispatch software
• protect confidential information
• coordinate with facilities and providers
• coordinate urgent care and discharges with a Trip Validation Specialist
• report service issues and complete records.

What we're looking for

Skills & competencies

bilingual customer service representative

non-emergency medical transportation

trip scheduling

dispatch software

consumer support

washington dc

verida

full-time

onsite

high school diploma

30 wpm

customer service

Work arrangement

• Weekend coverage required

Why this role

Requires high school graduation or equivalent, customer service experience, basic computer and typing skills, and typing speed of 30 words per minute.

About the employer

Verida Inc is hiring for this role. Industry: Special Needs Transportation. Sector: 48.