Utility Billing and Customer Service Specialist

Job overview

The Utility Billing and Customer Service Specialist role is onsite in Lemont, IL. Compensation is stated as a starting rate of $28.00 per hour or higher depending on qualifications. The position is part of the Village of Lemont Finance Department and supports utility billing services for residents. The specialist administers water and sewer billing operations by maintaining accurate accounts, reviewing meter and consumption information, handling delinquent-account notices and payment arrangements, and responding to resident concerns. Coordination with Public Works helps support meter-related work and accurate utility account records.

What you'll do

• Process monthly water and sewer billing
• maintain customer accounts
• review meter readings, consumption data, adjustments, move-ins and move-outs, and exception billing
• monitor delinquent accounts and issue notices
• assist with payment arrangements
• coordinate meter work with Public Works
• supervise and coordinate the part-time Meter Reader
• respond to resident questions
• maintain records and prepare reports
• support other Finance Department functions as needed.

What we're looking for

Skills & competencies

utility billing

customer service

water billing

sewer billing

municipal government

finance department

resident support

lemont il

village of lemont

$28+/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Generous paid time off
• medical, dental, and vision insurance
• Village contribution toward basic life insurance
• wellness program
• Employee Assistance Program
• additional employee benefits and programs.

Why this role

Tyler/New World software experience is strongly preferred; utility billing, municipal government, accounting, bookkeeping, or related administrative experience is a plus.

About the employer

Village Of Lemont is hiring for this role. Industry: Other General Government Support. Sector: 92.