Attractions Attendant

Job overview

The Attractions Attendant is an onsite position located in Williamsburg, VA. Compensation is not specified, supporting the family entertainment center at Great Wolf Lodge. This role ensures guest safety and satisfaction across various attractions, including the arcade, ropes course, and bowling. The attendant is responsible for educating guests on equipment use, managing game operations, and providing high-quality service.

What you'll do

• Communicates with guests for transactions, to process registration and complete orders. Educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines. Educates guests on game play and wand operation for MagiQuest. Maintains the daily operation of the MagiQuest game
• documents and/or escalates any game operation or effects issues to Retail Manager on Duty. Perform preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction. Ensure the daily operation of the attraction adheres to operating procedure guidelines. Outfits participants with correct safety equipment, makes adjustments, and properly attaches equipment. Inspects all safety equipment to ensure proper function. Ability to assess and assist in possible emergency situations and help scared participants. Provides outstanding customer service and engages in suggestive selling. Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing. Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting. Ensures attraction adheres to the highest standards of cleanliness, presentation, and service.

What we're looking for

Skills & competencies

full-time

day shift

williamsburg va

attractions

entertainment

customer service

safety

cashier

pos

hospitality

no degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, Vision, 401K with match, paid vacation, parental leave.

Why this role

Training provided for ropes course and technical competencies, access to Great Wolf University.

About the employer

Great Wolf Lodge is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.