Customer Support Engineer II — Cloud

Job overview

The Customer Support Engineer II — Cloud role is onsite in New York, NY. The stated compensation range is $120,000–$140,000 per year, plus bonus; restricted stock units are included in offers. Crusoe Cloud provides GPU compute for customer workloads in areas including AI and scientific research. The engineer serves as a primary technical support contact, resolving customer issues and helping customers use cloud infrastructure effectively. The role coordinates with SRE, networking, and storage teams on triage and root-cause analysis, while maintaining support documentation and operational handoffs.

What you'll do

• Provide customer support through Zendesk and meet service-level agreements
• troubleshoot virtual machine, hardware, and scaling issues using CLI and internal tools
• triage alerts, prepare maintenance windows, conduct node delivery testing, collaborate on root-cause analysis, and develop training materials, knowledge-base documentation, and SOPs.

What we're looking for

Skills & competencies

customer support engineer ii

cloud support

new york ny

crusoe

linux

git

kubernetes

gpu compute

on-call rotation

annual pay $120,000–$140,000

bonus

restricted stock units

Work arrangement

• Weekend coverage required

Benefits & perks

• Restricted stock units, paid time off and holidays, health/dental/vision insurance, HSA contributions, paid parental leave, life and disability insurance, professional development and tuition reimbursement, wellness support, commuter benefits, phone stipend, 401(k) match up to 4%, volunteer time off, travel insurance, and daily meal allowance.

Why this role

The role includes a 24/7 on-call rotation. Requires Linux CLI skills, Git, and customer-support experience; cloud, Kubernetes, workload-management, monitoring, and public-cloud familiarity are sought.

About the employer

Crusoe is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.