Customer Care Manager, State Farm Agent Team

Job overview

The Customer Care Manager role is onsite in Pendleton, OR. The posting lists pay of $3,800–$4,400 per month. Jesse Torres State Farm serves its community by helping people protect what matters most. The manager oversees day-to-day customer service operations, services an existing book of business, and supports customer retention. The role handles policy servicing, customer inquiries, follow-up, and front-office workflows, escalating issues when appropriate rather than focusing primarily on new-business production.

What you'll do

• Serve as a licensed customer-service resource
• manage inquiries, walk-ins, and service needs
• assist with policy changes, billing, coverage questions, and reviews
• coordinate documentation and underwriting follow-up
• process routine policy service requests
• help customers navigate claims questions
• maintain accurate notes and follow-ups
• coordinate front-office workflows and escalate issues when appropriate.

What we're looking for

Skills & competencies

customer care manager

insurance customer service

policy servicing

customer retention

property & casualty license

pendleton or

state farm agent

$3,800–$4,400/month

office operations

existing customers

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental and vision insurance, 401(k) and matching, paid time off, and free uniforms.

Why this role

An active Property & Casualty insurance license is required. The posting lists health, dental, vision, 401(k), matching, paid time off, and free uniforms.

About the employer

Jesse Torres - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.