Senior Forward Deployed Engineer — Key Accounts (AI Solutions)

Job overview

The Senior Forward Deployed Engineer — Key Accounts (AI Solutions) role is remote; compensation is $175,000–$230,000. Aircall builds an AI-powered customer communications platform, and this role supports adoption across strategic global accounts. The engineer serves as an embedded technical partner, landing an initial AI use case and expanding adoption over time. The role connects customer workflows with Aircall’s product and engineering teams through technical strategy, integrations, and cross-functional delivery.

What you'll do

• Own ongoing technical relationships with strategic accounts
• partner with Key Account Managers on account plans
• discover and prioritize automation use cases
• lead solution design
• build integrations using low/no-code platforms and CRM automation tools
• configure AI agents
• manage cross-functional deployments
• collaborate with Engineering and Product
• create reusable frameworks
• mentor team members
• and support expansion strategies.

What we're looking for

Skills & competencies

senior forward deployed engineer

key accounts

ai solutions

san francisco ca

aircall

$175k–$230k

ai agents

technical consulting

apis

integrations

customer workflows

strategic accounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salary package and benefits
• the posting emphasizes work-life balance, a fast-learning environment, and a multicultural team.

Why this role

The posting describes this as a hybrid revenue-driving role spanning solutions engineering, consulting, professional services, and product ownership—not a software engineering role.

About the employer

Aircall.io, Inc. is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.