Healthcare Process Designer, Provider Experience

Job overview

The Healthcare Process Designer role is described as hybrid in Raleigh, NC, with a three-month contract duration; compensation is described as DOE, with no numeric amount specified. The work supports North Carolina DHHS rural health initiatives and provider experience activities. The role helps rural healthcare providers navigate technology resources and improves the processes through which they access technical assistance and community support. It maps provider journeys, gathers feedback and data, coordinates partners, and develops process improvements and reporting to support program delivery.

What you'll do

• Serve as a provider experience champion
• address process blockers and provider feedback
• create a provider playbook
• coordinate DHHS RHIF and RDHC partners
• map and update provider journeys and publish workflows
• identify service gaps and process improvements
• conduct surveys, focus groups, and listening sessions
• maintain provider experience information and reporting
• prepare reports and presentations for DHHS leadership, CMS, and rural health partners
• support Initiative 6 data, communications, and presentations.

What we're looking for

Skills & competencies

healthcare process designer

provider experience

raleigh nc

coolsoft

hybrid

three-month contract

compensation doe

process mapping

process improvement

rural health

provider journey

partner coordination

data and reporting

dhhs

Work arrangement

• Weekend coverage required

Why this role

The posting emphasizes process and quality improvement, rural health systems, digital health challenges, continuous-improvement tools, SLAs, and RACI ownership. It notes a webcam-only interview and a three-month duration.

About the employer

COOLSOFT is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.