Customer Success Support Coordinator

Job overview

The Customer Success Support Coordinator role is fully remote in the United States, with a stated annual salary range of $60,000–$65,000. The position supports National Quality Systems, a healthcare software company providing clinical registry platforms. The coordinator provides real-time customer support for the trauma registry platform, troubleshoots issues, delivers training, and documents customer interactions. The role helps customers use the platform effectively and channels user feedback to product and development teams.

What you'll do

• Provide real-time support and troubleshoot platform issues
• serve as a first point of contact, particularly on weekends
• manage and prioritize support tickets
• coordinate with other teams on complex issues
• deliver customer training
• support accurate trauma registry workflows
• document interactions and solutions
• share customer feedback with product and development teams.

What we're looking for

Skills & competencies

customer success support coordinator

remote us

miller cooper

national quality systems

full-time

$60k–$65k

trauma registry

saas support

customer training

weekend availability

healthcare software

support tickets

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting mentions competitive benefits but does not specify individual benefit offerings.

Why this role

Fully remote role requiring at least one eight-hour Saturday or Sunday shift per week, with evening and weekend availability. Requires at least three years of trauma registry operations or SaaS support experience.

About the employer

Miller Cooper is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.