Customer Experience Coordinator

Job overview

The Customer Experience Coordinator role is onsite in Fort Worth, TX. Compensation is not specified. Veterinary Emergency Group’s mission is to help people and their pets when they need emergency care. The coordinator shapes the customer experience before, during, and after hospital visits by managing communications, responding to concerns, and coordinating with doctors and nursing staff. The role also handles payments and follow-up while supporting compassionate care for customers and their pets.

What you'll do

• Greet customers in person, by phone, and online
• oversee calls, emails, and texts and route urgent medical calls to a doctor
• record communication details
• resolve concerns and anticipate issues
• update nursing staff and doctors on customer needs
• provide guidance on financial options and end-of-life decisions
• process payments while protecting personal and financial information
• follow up after visits
• capture special moments with permission.

What we're looking for

Skills & competencies

customer experience coordinator

veterinary emergency

fort worth tx

veg

customer communications

emergency hospital

pet care

payment processing

patient experience

rotating availability

health benefits

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Base compensation and 401(k) match
• health and wellness benefits starting on day one
• possible equity eligibility after one year for eligible roles
• learning and leadership programs
• continuing education and travel stipend for eligible full-time employees
• clinical student loan repayment
• paid parental leave
• flexible schedules
• employee referral program.

Why this role

The posting describes rotating or as-needed availability for nights, weekends, and holidays based on hospital needs.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.