Bilingual Customer Support Specialist

Job overview

The Bilingual Customer Support Specialist is an onsite role based in Lancaster, TX, offering a pay rate of $26 to $30 per hour. This position supports the Texas branch of Uline, a leading distributor of shipping and packaging materials. The role exists to provide legendary customer service by processing orders, making product recommendations, and handling account inquiries. The specialist will build business relationships and help customers navigate Uline's online ordering systems.

What you'll do

• Process customer orders, make product recommendations, and handle account inquiries.
• Answer product, pricing, and shipping questions.
• Build business relationships over phone, email, and chat.
• Help customers navigate the website and online ordering.

What we're looking for

Skills & competencies

full-time

day shift

lancaster tx

bilingual

customer support

customer service

onsite

uline

$26-$30/hr

drug-free workplace

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with 6% match, paid holidays, PTO, tuition assistance, fitness center.

Why this role

Bilingual (English/Spanish) fluency required; high school diploma required, bachelor's preferred; includes bonus programs and tuition assistance.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.